Frequently asked questions

Appload is a digital marketplace for logistics services. Using Appload’s app or web-based platform, shippers and carriers can connect to plan, book, and monitor cargo shipments.

If you are a licensed transport provider, you may register to provide services through Appload. If you have cargo to ship, provided that it is in compliance with Appload’s terms and conditions, you may register to ship your goods using Appload.

Appload is accessible to anyone with sufficient internet connection to download and operate the app, which is designed to function even in low bandwidth areas.

Appload acts as a neutral indermediary, providing a digital platform on which transporters and their customers can connect, giving both shippers and carriers greater market access. Appload also offers a secure booking and electronic payments system; cargo insurance through a third party partner; and monitors trips arranged through Appload until proof of successful delivery. Appload provides its users with a customer review system, allowing them to rate each other as clients and service providers and making this information available to other customers, allowing them to make more informed business choices.

Appload is an agent that connects professional transporters and their customers and oversees trips arranged through its platform. It does not own or operate its own vehicles.

Appload currently works with road transporters. Any vehicle that is legal and operated by a licensed transporter may offer services on the platform.

It is free to register for Appload’s core package of services. A modest seller’s fee is included in the overall transport price per trip. This is charged on a sliding scale, depending on factors including the number of trucks registered by a provider on the platform, trip volume and distance.

Appload is committed to the development of an increasingly professional and reliable logistics industry that ensures value for money at every level of the supply chain. Our modern, digital platform and focus on facilitating excellent communication aims to build trust among our customers, creating a more cohesive logistics community and a more structured, efficient and transparent system that works for everybody.

Appload is interested in competent, motivated individuals to join its team in a variety of different roles,

To download and run appload you need an a mobile phone with connection to internet running atleast Android 8 (Oreo) or iOS 16

All legally registered businesses may register on Appload. You will be asked for certain documents to validate your identity and enable you to use our online booking and payments system, including

• a scan of your ID
• the company’s administrative info (Address, Contact Info, )
• the company’s NUIT
• the company’s alvara or updated commercial certification

The shipper pays 100% of the total cost upfront to Appload. Appload pays the transporter 50% of its fee after successful loading of the cargo, and 50% seven business days after the successful delivery of the cargo.

Appload indicates if the transporter has a cargo insurance of their own and what this covers. Many transporters do have Goods In Transit insurance and Appload encourages them to do so. In cases where they may not, you can insure your cargo for competive prices on Appload’s platform through our partner broker. You may also wish to purchase this insurance as an extra, even if the transporter has GIT insurance.

Any type of cargo (eg grain, fruit, construction material, medicines) as long as it complies with Appload’s terms and conditions, which prohibit the transport of illegal or dangerous cargo.

Appload is a nationwide service. You can ship anywhere in Mozambique, depending on the availability of Appload’s transporters and the current condition of the roads and other infrastructure.

Appload’s current services focus on domestic trips within Mozambique. We will inform our customers when Appload starts covering regional trips.

Shippers using Appload’s standard service are not required to pay any fee to Appload; all charges are included in the quotation made by the transporter. If Shippers wish to set prices and invite transporters to accept them, rather than receiving quotations, they may sign up to a Corporate Package with Appload. This arrangement is currently agreed on a case by case basis, and will be offered for exceptionally competitive rates during Appload’s pilot phase.

Once you’ve accepted the offer of a transporter, and once he’s confirmed his availability, you will be redirected to the web page powered by our partner PagaLu, which will offer you several means of payment (visa/mastercard debit/credit cards powered by Standard Bank, Mobile payment (as of now, MPesa is available), or alternatively, you can select the bank transfers and will have access to our bank account details for different banks.

Any legally registered transporter may register on Appload. You must provide your bank account details and a set of documents including:

• The ID of the company representant
• Transport License (Transport Permit)
• B.R. - Boletim da República - Mozambican companies only
• Commercial Certificate (Registration Certificate)
• Start of business - Mozambican companies only
• VAT Model (Model 02) - Mozambican companies only
• Fiscal or VAT Number
• Bank Letter (With the company details for payments)
• GIT Insurance (If available)
• Fleet Size and Fleet Type
• Loading preferences and Operational Corridors
• Reference Letters from previous clients

Currently it is also necessary to make personal contact with Appload (phone meeting first, and then a visit by Appload’s staff). This is part of a due diligence process to ensure the highest possible quality service is provided to Appload’s clients, and also to assist Carriers with the registration process, making it as easy as possible.

If cargo loss or damage is reported by the Shipper, payment may take longer to be processed while the matter is investigated and resolved to the satisfaction of all parties.

You need to have a formally registered and operating company to register on Appload.

Depending on the size of your fleet, you might need a company license or a license per truck to be a partner transporter of Appload.

You need to prove that you hold third party insurance for each truck registered on the platform (It can be a common third party insurance policy covering all the fleet owned by your company). GIT insurance is not currently mandatory but is encouraged.

Appload’s current services focus on domestic trips within Mozambique. We will inform our customers when Appload starts covering regional trips.

It is free to register on Appload. Appload charges a modest commission for its services, which is a percentage of the quotation you offer to the client. You will see this clearly stated when you insert your quotation, and may raise the quotation before submitting it as a formal offer if required. This commission will be deducted by Appload from the total paid by the client, and you will receive the full fee that you listed as a quotation.

Yes they do, but these phones can be very simple and cheap (as little as MZN 1,100) and the driver app is very intuitive and easy to use, as proven during operational use by drivers.

If your driver does not have the required type of phone, Appload can for a small fee provide your company with feature phones with the App already installed and ready to use.

Appload provides training on the App to all interested drivers.

Appload is aware of the commercial and internal management needs of transport companies vis a vis driver management and control of client relationships.

If the driver works for a company, they will not have access to the clients’ detailed contacts, and reciprocally, the communication will be done through Appload. Drivers will have no direct communication with the shipper and vice versa, so you as the company remain in control of your business.

The driver will also not have access to commercially sensitive information such as the price of the transport or the value of the goods. Driver access is limited to essential information and input via the Driver app which is needed to ensure proper monitoring of the trip. You the transport company have full access to this data and can see what is happening during each trip.