INSURANCE OF GOODS IN TRANSIT

Cargo transport insurance is a type of insurance product that protects goods against losses or damages that occur during their transportation.

Cargo transport insurance provides financial stability to the business. It helps manage risks and conduct business with fewer worries. It compensates for financial losses incurred during the transit of goods under the policy.

Only dry agricultural goods may be eligible for free insurance, within the budget limit available by Appload. In each case, Appload and Hollard will confirm if the type of goods and the type of transport (route, trucks, etc.) are eligible for free insurance.

Here are the three types of cargo insurance available, along with the corresponding events they cover:

• Basic Insurance: Covers Fire, Collision, and Overturning.
• Basic Insurance + Theft: Covers Fire, Collision, Overturning, and Theft.
• Multi risk insurance.Please contact Hollard for the detailed policy for each type of insurance.

Regardless of the type of insurance you subscribe to, the cargo insurance does not cover the following:

• Intentional misconduct by the insured.
• Normal leakage, loss in weight or volume.
• Inadequate packaging or preparation.
• Delay.
• Financial insolvency or default or absence of employees.
• Malicious damage.
• Nuclear weapons.
• Inadequate transport.
• War, Terrorism, Strikes & Riots.

The cargo transport insurance premium is calculated based on several factors, such as:

• The value of the goods.
• The type of goods and their risk level.
• The route and mode of transport (land, sea, air).
• The duration of the transport.
• The insured's claims history.

A deductible is the initial amount that the insured must pay in the event of a claim. The insured pays the deductible amount for each claim, and if the loss is less than the deductible, the insurer does not make any payment.

Em caso de incidente durante o transporte, por favor proceda da seguinte forma:

• Immediately notify the insurer Hollard.
• Take reasonable measures to minimize damages.
• Collect and preserve all evidence of the incident(photos, reports, witnesses).
• Provide all necessary documents to the insurer, such as the insurance policy, commercial invoice, shipping guide, and inspection report.

Before authorizing a carrier to use Appload, Appload conducts a thorough verification process, which includes checking the following information:

• up-to-date administrative documents of the company
• the transport license of the company, or in the case of small businesses, the truck logbook, updated
• references from clients regarding past work. For any confirmed trip on Appload, Appload has ongoing truck logbooks and driver documents.
• For any confirmed trip on Appload, Appload has ongoing truck logbooks and driver documents

• For any request on Appload, it is necessary to specify the desired loading date. You can request a date of your choice.
• Additionally, you can make changes to certain parameters of the request, which will require validation from the carrier. If there is a change in cost, depending on the progress of the request (whether it has not yet been confirmed by the carrier or is in progress), the client and the carrier must agree on revising the quotation. If the cargo is insured, depending on the change, Hollard must also be informed and may need to adjust the cost of coverage.

Appload shares updates twice a day during the week, including:

• The driver's location
• The progress of loading or unloading
• Any problems encountered on the road, reported by the driver. Additionally, Appload is always available to resolve any difficulties encountered during transport until the cargo arrives safely

Appload acts solely as an intermediary or aggregator for Hollard. It bears no responsibility for the issuance of the policy. Please refer to Appload's terms and conditions, Section 8, for additional information regarding Appload's general terms on insurance:

appload.co.mz/en/terms-and-conditions